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How We Work

From concept to launch
We’re with you for the full process – start to finish

Our Services

We design spaces that seamlessly blend functionality and aesthetics with your brand, creating a captivating and accessible environment that beautifully enhances the customer experience. We get to know what your customers want, need and love – and bring it to life. And not just for them. Behind the scenes every practicality is covered. Designed to work for your team, simply and brilliantly.

We have a holistic approach for every project, aligning with your brand to define a unique theme and concept. The ambiance and atmosphere are carefully designed to meet both your staff’s needs and your customers’ expectations. So your space stands out – and puts on a show.

We design to delight. We create your space around what makes you special. Capture your spirit from the first moment to the last. Then bring it to life as something that can be touched, shared, and taken home. We’re with you every step of the way. Designing, listening, transforming. Making sure everything works, just as it should. And delivering truly remarkable, unforgettable spaces.

 

 

We immerse ourselves in your stories and collections, translating them into carefully designed experiential journeys that captivate your audience. We create narratives that blend data, memories, emotions, and learning seamlessly.

We are a collaborative team, engaging closely with your team to actively listen to your needs. We address challenges, understand your audience, and explore opportunities in a meticulous way. Crafting a tailored concept, we plan phases with precision, ensuring a seamless and efficient implementation. Our process includes a comprehensive feasibility analysis to evaluate the viability of your project.

We understand that a successful project doesn’t rely only on creativity but also on effective planning, clear communication, monitoring, and control. We believe in quality and ethical management to surpass client satisfaction all the way through – from concept to implementation.

Sustainability

We prioritise sustainable futures through regenerative and distributive practices. Our design principle preserves the environment with community-focused research, reclaimed materials, and long-term maintenance. In distributive design, we promote the empowerment of communities by supporting social and economic development, involving diverse voices in every stage. Through maximising repurposed materials and streamlining production, we contribute to circular design strategies, fostering a positive future for both the environment and communities.

Social Value

We are committed to delivering social value to our work. As a creative agency, we believe it’s our responsibility to ensure that our design decision-making drives the creation of social value throughout every project’s lifecycle, through its design, construction, and operation. Through the services we provide to our clients, we aim to support, guide, and influence them to engage with local communities and make decisions with inclusive and accessible impact.

Our Clients

Our Awards

2024
Museum + Heritage Award, Shop of the Year (shortlisted)
Ashmoleam Museum Shop
2023
Blooloop Innovation Awards
2nd Place, Brand Realisation, Retail & Restaurants
Warner Bros. Studio Tour Tokyo – The Making of Harry Potter
2023
Blooloop Innovation Awards
3rd Place, Themed Environments, Retail & Restaurants
Warner Bros. Studio Tour Tokyo – The Making of Harry Potter
2023
FX Design Awards Nominee, Retail Space
The National Gallery, Portico Shop
2023
Cultural Enterprises Design Award, Sustainability Winner
Royal Botanic Gardens Kew, Family Kitchen Shop
2023
Cultural Enterprises Design Award, Best Shop Winner
The Burrell Collection, Glasgow
2022
Cultural Enterprises Design Award, Best Shop Winner
Freemasons Shop, London
2021
Best Shop, ACE Awards (Association of Cultural Enterprises)
Freemasons Shop, London
2020
EuroShop Design Award, Store of the Year
Warner Bros. Studio Tour London
2020
Tripadvisor Top 10 UK Visitor Attractions
Warner Bros. Studio Tour London
2019
German Design Award
MoMA Design Store, New York
2018
Drum Design Award
MoMA Design Store, New York
2017
The Queen’s Awards for Enterprise: International Trade
Lumsden Design Ltd
2015
National Association of Shopfitters Awards
British Museum, Greenville Room
2015
FX International Interior Design Award Finalist
National Theatre, London
2014
Retail Week’s Top Ten Toy Shops in the World
Warner Bros. Studio Tour London